Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "369jk," "we," "us," or "our" refers to the online gaming platform operated at the domain 369jk.cam and all associated services.
• "User," "you," or "your" refers to any individual who accesses or uses the 369jk platform.
• "Account" refers to the registered user account created on the 369jk platform.
• "Services" refers to all gaming, betting, and entertainment services provided through the 369jk platform, including but not limited to sports betting, live casino games, slot games, and togel (Indonesia's traditional numbers lottery).
• "Deposit" refers to funds transferred by the user to their 369jk account for the purpose of placing bets or playing games.
• "Withdrawal" refers to funds transferred from the user's 369jk account to their designated bank account.
• "Bonus" refers to promotional credits, free bets, free spins, or other incentives provided by 369jk to users, subject to specific terms and wagering requirements.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To use 369jk services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You must be a resident of Indonesia or located within Indonesian territory at the time of accessing our services.
• You must have the legal capacity to enter into binding contracts under applicable law.
• You must not be located in any jurisdiction where online gaming or gambling is prohibited by law.
• You must not be self-excluded from gambling activities or registered on any gambling exclusion database.

369jk reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in account suspension or closure, and forfeiture of any funds or winnings.

2.2 Account Registration Process

To create an account with 369jk, you must:

• Provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, email address, and contact information.
• Choose a unique username and secure password for your account.
• Verify your email address and complete any additional verification steps required by 369jk.
• Agree to these Terms and Conditions, our Privacy Policy, and our Responsible Gaming policies.

Each user is permitted to hold only one account with 369jk. Creating multiple accounts is strictly prohibited and may result in closure of all accounts and forfeiture of funds. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Know Your Customer (KYC) Verification

As part of our commitment to security and regulatory compliance, 369jk requires all users to complete KYC verification. This process may require you to submit copies of identification documents such as your Indonesian identity card (KTP), proof of address, and payment method verification. Withdrawal requests cannot be processed until KYC verification is successfully completed. 369jk reserves the right to request additional documentation at any time to verify your identity, age, or payment methods.

3. Deposits and Withdrawals

3.1 Deposit Methods and Processing

369jk accepts deposits through the following Indonesian payment methods:

• Bank transfers via BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), and other supported Indonesian banks.
• E-wallet transfers via OVO, DANA, GoPay, and other supported e-wallet services.

Deposits are typically processed instantly or within a few minutes during banking hours. The minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah), and the maximum deposit amount is Rp 100,000,000 (one hundred million Indonesian Rupiah) per transaction, subject to change. You are responsible for any fees charged by your bank or payment provider. 369jk does not charge deposit fees.

3.2 Withdrawal Methods and Processing

Withdrawals are processed to the same payment method used for deposits, or to a verified Indonesian bank account in your name. Withdrawal requests are typically processed within 24 hours on business days, though processing times may vary depending on the payment method and verification status. The minimum withdrawal amount is Rp 100,000 (one hundred thousand Indonesian Rupiah), and the maximum withdrawal amount is Rp 50,000,000 (fifty million Indonesian Rupiah) per transaction. VIP players may be eligible for higher withdrawal limits.

All withdrawal requests are subject to identity verification and security checks. 369jk reserves the right to delay or decline withdrawal requests if KYC verification is incomplete, if fraud is suspected, or if bonus wagering requirements have not been met. You are responsible for ensuring that your bank account details are accurate. 369jk is not liable for delays or failures caused by incorrect information provided by you or by your bank's processing systems.

3.3 Dormant Account Policy

If your account remains inactive (no login, deposit, or bet activity) for a period of 12 consecutive months, it will be classified as dormant. Dormant accounts may be subject to a monthly maintenance fee of Rp 50,000 or the remaining balance, whichever is lower. You will be notified via email before any fees are applied. To reactivate a dormant account, contact customer support.

4. Bonuses and Promotions

4.1 General Bonus Terms

369jk offers various bonuses and promotions to users, including welcome bonuses, reload bonuses, free bets, free spins, and cashback programs. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum odds, eligible games, maximum bet limits, and expiration dates. These terms are displayed on the relevant promotion page and must be read carefully before claiming any bonus.

Bonuses are intended for recreational players and are subject to fair use policies. 369jk reserves the right to cancel bonuses, void bets, or close accounts if bonus abuse is detected, including but not limited to creating multiple accounts, collusion, matched betting, or using betting patterns designed solely to meet wagering requirements without genuine risk.

4.2 Wagering Requirements

Most bonuses require you to wager the bonus amount a specified number of times before you can withdraw the bonus or any winnings derived from it. For example, a Rp 100,000 bonus with a 20x wagering requirement means you must place Rp 2,000,000 in total bets before the bonus becomes withdrawable. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute at lower rates or not at all. Check the specific terms for each promotion.

4.3 Bonus Forfeiture

If you request a withdrawal before completing the wagering requirements for an active bonus, the bonus and any winnings associated with it will be forfeited, unless otherwise stated in the promotion terms. Bonuses that are not used within their validity period will expire and be removed from your account.

5. Betting Rules and Game Rules

5.1 General Betting Rules

All bets placed on 369jk are final and cannot be cancelled, amended, or reversed once confirmed. You are responsible for ensuring that your bet selections are correct before confirming. In the event of obvious errors (such as incorrect odds due to technical malfunction), 369jk reserves the right to void the affected bets and refund stakes.

For sports betting, if an event is cancelled, postponed, or abandoned, bets will be voided and stakes returned unless the event is rescheduled and completed within 48 hours. Specific sports and markets may have different rules, which are detailed in our sports betting rules section.

5.2 Live Betting and Streaming

Live betting (in-play betting) allows you to place bets while an event is in progress. Odds and markets update dynamically based on the action. There may be delays in odds updates due to streaming or data transmission latency. 369jk is not responsible for any losses arising from such delays. Any bets placed after an event has concluded or after a material outcome has occurred may be voided.

5.3 Casino Game Rules

All casino games, including slots, table games, and live dealer games, are powered by licensed third-party game providers. Each game has its own specific rules, Return to Player (RTP) percentage, and paytable, which are accessible within the game interface. 369jk does not control game outcomes, which are determined by certified Random Number Generators (RNG) or, in the case of live games, by physical equipment such as cards, dice, or roulette wheels.

6. Responsible Gaming and Self-Exclusion

369jk is committed to promoting responsible gaming and providing tools to help users maintain control over their gaming activity. All users must be 21 years of age or older. We provide the following responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Loss Limits: Define the maximum amount you are willing to lose over a specified period.
• Session Time Limits: Set a maximum duration for your gaming sessions, after which you will be automatically logged out.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your 369jk account for a period you choose (24 hours, 7 days, 30 days, 6 months, or permanently).
• Reality Check Reminders: Receive periodic notifications showing how long you have been playing and your win/loss status.

If you believe your gaming is becoming problematic, please contact our customer support team immediately for assistance. We can help you set limits, provide resources, or initiate a self-exclusion period. For more information, please visit our dedicated Responsible Gaming page.

7. Prohibited Activities

Users are strictly prohibited from engaging in the following activities on the 369jk platform:

• Using automated software, bots, scripts, or any form of artificial intelligence to place bets or play games.
• Colluding with other players to gain an unfair advantage.
• Engaging in fraudulent activity, including using stolen credit cards, falsifying identity documents, or creating multiple accounts.
• Exploiting software errors, bugs, or vulnerabilities in the platform or games.
• Engaging in money laundering or using 369jk services for any illegal purpose.
• Abusing bonuses through systematic, risk-free betting strategies designed solely to convert bonus funds into withdrawable cash.
• Using VPNs, proxies, or other methods to disguise your location or circumvent geographic restrictions.

Violation of these prohibitions may result in immediate account closure, forfeiture of all funds and winnings, and potential legal action. 369jk cooperates with law enforcement authorities in investigating suspected illegal activity.

8. Limitation of Liability

To the fullest extent permitted by applicable law, 369jk and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to:

• Loss of winnings or funds due to technical errors, system downtime, or service interruptions.
• Unauthorized access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Errors or delays in processing deposits or withdrawals caused by third-party payment providers or banks.
• Outcomes of games or bets, which are determined by chance or sporting events beyond our control.

369jk makes no warranties or representations regarding the availability, accuracy, or reliability of the platform or services. The services are provided "as is" and "as available" without any warranties of any kind, either express or implied.

9. Account Closure and Suspension

369jk reserves the right to suspend or close user accounts at our sole discretion, with or without notice, in the following circumstances:

• Breach of these Terms and Conditions or any other applicable policies.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete KYC verification when requested.
• At the user's request for responsible gaming purposes.

Upon account closure, any remaining balance will be returned to you, provided that all verification requirements have been met and no terms have been breached. If account closure results from a breach of terms, 369jk reserves the right to forfeit any funds or winnings.

You may close your account at any time by contacting customer support. Please note that account closure is permanent and cannot be reversed. Ensure that all pending bets are settled and funds withdrawn before requesting account closure.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to 369jk's licensed jurisdiction. Any disputes arising from or relating to these terms or your use of 369jk services shall be resolved through the following process:

1. Internal Resolution: Contact our customer support team to attempt to resolve the dispute informally. Most issues can be resolved through direct communication.
2. Formal Complaint: If informal resolution is unsuccessful, you may submit a formal written complaint to our dispute resolution department via email, providing full details of the issue.
3. Arbitration: If the dispute cannot be resolved internally, it shall be submitted to binding arbitration in accordance with international arbitration rules, with proceedings conducted in English.

By agreeing to these terms, you waive any right to participate in class-action lawsuits or class-wide arbitration against 369jk.

11. Changes to Terms and Conditions

369jk reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website, and the "Last Updated" date at the top of this page will be revised accordingly. Continued use of 369jk services after changes are posted constitutes your acceptance of the modified terms. We recommend reviewing this page periodically to stay informed of any updates. Material changes may be communicated via email or platform notification.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of 369jk services, please contact our customer support team:

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Available 24/7 through the platform interface
• Response Time: We aim to respond to all inquiries within 4 hours on business days, and within 12 hours on weekends and Indonesian public holidays.

Our customer support team speaks fluent Indonesian and English, and is committed to providing helpful, respectful assistance to all users.